Digital Music Downloads
Because digital music files are delivered immediately and cannot be physically returned, digital-download purchases are generally final and nonrefundable once the download has been accessed.
Please contact us if:
- You were charged more than once for the same order.
- You received the wrong file.
- The file is corrupted or will not download.
- Another technical problem prevents you from accessing your purchase.
We will first attempt to replace the file or restore download access. When appropriate, we may issue a refund. This policy does not limit any rights provided by applicable law.
Merchandise Returns
Eligible unworn, unused, and unwashed merchandise may be returned within 30 days of delivery. Items must be in their original condition and packaging.
Customers are responsible for return-shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return resulted from our error.
Customized, personalized, worn, washed, or final-sale merchandise cannot be returned unless it arrived damaged or defective.
Damaged or Incorrect Merchandise
Contact us promptly if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the item and packaging so we can evaluate the issue.
Refund Processing
Approved refunds are returned to the original payment method. Processing time may vary depending on the bank or payment provider.
Contact Us
To request assistance, email blackmobmusicgroup@gmail.com and include your name, order number, and a description of the issue.
Print-on-Demand Merchandise
Each merchandise item is made to order. We do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or providing an incorrect shipping address. Please review the product description and size guide carefully before ordering.
If your item arrives damaged, defective, or misprinted, contact us at blackmobmusicgroup@gmail.com within 30 days of delivery. Include your order number, a description of the problem, and clear photographs. Approved claims may receive a replacement or refund.
Lost packages must be reported within 30 days of the estimated delivery date. Replacement or refund eligibility is determined after the claim is reviewed.